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BetVita will treat the data that you provide us with as strictly private and it shall only be used in
accordance with this privacy statement by us, by a member of our Group and/or by a selected third
party who complies with our high standards of data protection in order to manage the personal
account which you open with us (“Account”), to create customer profiles, to ensure the security of
the Site and to enable you to use our services.
accordance with this privacy statement by us, by a member of our Group and/or by a selected third
party who complies with our high standards of data protection in order to manage the personal
account which you open with us (“Account”), to create customer profiles, to ensure the security of
the Site and to enable you to use our services.
Personal Data
All references to ‘Personal Data’ in this Privacy Policy refer to any personal information about a
natural person which enables that individual to be identified directly or indirectly by reference to
the data provided.
Specifically, from time to time we will collect the following information when you open an Account
with us: first name, surname, gender, date of birth, place of birth, postal address, email address,
phone number, currency, a valid original copy of identification bearing the name and photographs
(passport or ID card). Also known as; know Your Customer (KYC)
You will also be required to provide login details of your choice, namely a username (mobile
number), password which will be kept by us. We additionally require you to provide us with a
payment method and payment details (such as mobile money or another acceptable means of
payment) in order that you can credit your Account.
We require the above information in order to ensure that you can identify yourself when using the
Site, to ensure that you are of legal age (above 25 years) to use our services, to improve our services
to you and to keep you informed regarding any of our services which may be of interest to you.
You also have the right to access your personal data at any time in order to make alterations to any
personal information that may have changed or become obsolete.
Should you believe that any personal information we hold for you is incorrect, please email our
customer services on [email protected] and we will amend any information found to be
incorrect.
Promotional Messages
By registering and/or signing up for a BetVita account or updating your BetVita account, and using
an account for this service, players agree that BetVita, and its business partners may use the details
provided by the player to contact them about its products and services and for marketing and
promotional purposes.
To stop receiving promotional messages from BetVita, dial *196# and follow the prompt. Should
there be any transaction after the text please contact customer care
on [email protected] immediately.
Use of personal data
Once your personal data is submitted to us, it shall be kept securely on our database.
We use the email address which you have provided us with to send you an email welcoming you
to BetVita
We may send you emails from time to time containing information ranging from special promotions
to technical and other information relating to our services.
to technical and other information relating to our services.
Should you wish to unsubscribe from our email mailing list, you can do this easily by contacting us,
via email to [email protected] or our helpline numbers provided on the website.
As part of our partnership with companies in charge of verifying the authenticity of any electronic
payment processing data, such as mobile money, your details are at the disposal of these
establishments.
However, these establishments are only entitled to use such information for legal investigation
purposes.
We may also enter into partnerships with data processors and companies which provide security,
age verification and identification verification services (including, without limitation, financial
institutions, age verification, and credit reference agencies) in order to improve the efficiency and
security of the Site and/or to comply with relevant regulations.
These companies may have access to your personal data and may keep records in order that they
can process necessary information and maintain the security of the Site.
The companies that we choose to carry out these functions have strict policies regarding privacy of
personal data, although we accept no responsibility for the privacy policies of those companies.
We will not disclose the amount of your winnings or losses to any person or third party other than to
you unless in instances required by law to disclose such information to competent authorities or for
legal purposes.
It is therefore incumbent upon you to declare your winnings to the relevant authorities if you reside
in a country where such gains are subject to taxation.
We reserve the right to pass on to public or other relevant authorities, customers’ personal data if
necessary or required in the course of any legal investigation.
The personal data submitted by our customers may be stored and/or processed for the purposes set
forth above in this Privacy Statement in any country in which we or our affiliates, suppliers,
subsidiaries or agents maintain facilities.
By accepting this Privacy Policy, you give your consent to the transfer of your personal data outside
of your country.
BetVita is committed to taking all necessary steps to ensure that whenever personal data is
transmitted, such transmission takes place solely within the Group and the Group's select partners
in which companies the standards of privacy and confidentiality should be of an acceptable standard,
irrelevant of location.
BetVita shall in no manner whatsoever be held responsible for the manner in which third parties
process and/or store the personal data of our customers.
BetVita shall only be responsible for its own Privacy Policy and it does not warrant the standard of
the privacy policies of any of the third parties who may have links placed on our Sites.
We strongly recommend that when you access a new page via a link on our Sites which takes you to
an external website, you take time to read through the privacy policy of the new website which you
enter.
an external website, you take time to read through the privacy policy of the new website which you
enter.
Retention of your personal data
As our customer, you or we can close your Account with us at any time. Following closure of your
Account, we will retain your personal data on record for as long as required by law.
We will only use your data should such use be required by competent authorities in cases of fraud or
investigation into any other illegal activity.
This will be the sole exception to use of your personal data until its complete deletion from our
records.
Protection of minors
The online betting and gaming services that we offer are strictly prohibited for persons less than 25
years of age or under the age of legal consent for using online betting and gaming services under the
laws of the jurisdiction in which the person is located.
Consequently, minors may not register and play on our Site. We collect proof of identification from
our customers as part of our age verification process.
Any minor who is found to be gambling on BetVita shall have his/her Account immediately
blocked. BetVita reserves the right to conduct a security review to validate your identity and age.
Acceptance of our Privacy Policy authorizes us to conduct such security reviews supplied by you
against third party databases.
Security
BetVita uses its best endeavors to protect the confidentiality of your personal data and to prevent
any unauthorized external or internal users from accessing such information without your consent.
However, BetVita shall take no responsibility whatsoever for events beyond its control inclusive of,
but not limited to, acts of God or natural disasters and including power cuts and strikes.
We are sure that, as our customer, you understand the evolving nature of our business due to
continuous technological innovation and, although we endeavor to do our best to ensure the
protection and privacy of your personal data at all times, we cannot guarantee that the performance
of our service will be free from error at all times. Should any such error have an effect or
consequence on the privacy of your personal data, we shall not be liable in any manner whatsoever
in damages or otherwise.
We strongly recommend that you do not divulge your personal data to strangers or third parties
during live chat.
Remember that your personal data is sensitive and it’s important to stop and think before passing on
personal information.
Modifications
It may become necessary, at any time, for us to make modifications to the Site or to the Terms and
Conditions or Privacy Policy governing its services.
The purpose of such modifications may be to further simplify user processes or to further reinforce
security measures in order to upgrade to future technological innovations.
security measures in order to upgrade to future technological innovations.
In such cases, customers previously registered on our Site will keep their username no modifications
will be required on their part.
Continued use of our Site by the members after any modifications to the Site, the Terms and
Conditions or Privacy Policy will be considered as their acceptance thereof.
It is the responsibility of each customer to regularly check the Terms and Conditions and Privacy
Policy for updates.
Players must be 25 years of age or older to register or play on BetVita. Betting is addictive and can be psychologically harmful. We encourage our players to play responsibly.
